Saturday, June 27, 2009
SSA Will Open New Call Center
Commissioner Astrue has announced on June 22, 2009 that Social Security will be opening a new phone center in Jackson, Tennessee. It has been 10 years since Social Security has opened a new call center. These call centers handle all of the calls that come in on SSA's toll-free number. The toll-free number is 1-800-772-1213. Anyone who has ever called this number looking for Social Security disability information knows how long it can take to get a hold of somebody to answer their questions about Social Security disability or other Social Security related questions. SSA presently has 35 of these call centers around the country. Clearly, Commissioner Astrue is spending a great deal of time and money on improving services within the Social Security administration. The baby boomer population and economic downturn have probably caused an increase in the number of calls coming into these call centers, so the opening of this new call center should help deal with that increase. My only concern is that they do not open the call center before they have a sufficiently trained staff knowledgeable in Social Security law. I say this because no information, or or having to wait longer for information, is better than wrong information. As is the case with the opening of any new operation, I am sure there will be some bumps in the road but overall it should be a positive step in getting the information to those who need it about Social Security and its benefits. The press release does not mention when this new call center will open. To see the full press release go to http://www.ssa.gov/pressoffice/pr/NewTSC-pr.html . And for more Social Security disability information visit my website.