SSA Will Open New Call Center

Commissioner Astrue has announced on June 22, 2009 that Social Security will be opening a new phone center in Jackson, Tennessee. It has been 10 years since Social Security has opened a new call center. These call centers handle all of the calls that come in on SSA's toll-free number. The toll-free number is 1-800-772-1213. Anyone who has ever called this number looking for Social Security disability information knows how long it can take to get a hold of somebody to answer their questions about Social Security disability or other Social Security related questions. SSA presently has 35 of these call centers around the country. Clearly, Commissioner Astrue is spending a great deal of time and money on improving services within the Social Security administration. The baby boomer population and economic downturn have probably caused an increase in the number of calls coming into these call centers, so the opening of this new call center should help deal with that increase. My only concern is that they do not open the call center before they have a sufficiently trained staff knowledgeable in Social Security law. I say this because no information, or or having to wait longer for information, is better than wrong information. As is the case with the opening of any new operation, I am sure there will be some bumps in the road but overall it should be a positive step in getting the information to those who need it about Social Security and its benefits. The press release does not mention when this new call center will open. To see the full press release go to http://www.ssa.gov/pressoffice/pr/NewTSC-pr.html . And for more Social Security disability information visit my website.

SSA Commissioner Receives Award.

Commissioner Astrue received the public health leadership reward from the National Organization of Rare Disorders. The commissioner's implementation of the compassionate allowance in social security disability claims and, other initiatives to shorten the amount of time people with disabilities have to wait to get a decision, appears to be one of the reasons he was given this award. The compassionate allowance allows people with certain medical conditions to be granted disability much quicker. If a person has a medical diagnosis on a list of about 50 conditions than they are automatically granted disability. I have written on the subject before. Commissioner Astrue in a short time as the head of the Social Security Administration has continually pushed for programs and technologies to speed up the process. I would like to congratulate the Commissioner, because since he was put in charge there has clearly been a focus on decreasing the backlog of disability claims. This is an uphill battle for sure, because of the increasing claims due to the economy and baby boomer generation. However, without his leadership the backlogs may have become even longer and it appears they have atleast stabilized. I hope the commissioner continues to explore new ways to decrease the time it takes to get a decision for those applying for Social Security disability benefits. If his record is any indication, then we can look forward to continued improvement in the Social Security disability process. The National Organization of Rare Disorders also played a key part in the development of the compassionate allowance initiative. Click here for the SSA official press release. For more up to date Social Security Disability information visit my Ultimate Disability Guide website.

Recent meeting with SSA on pilot program

This past Monday a meeting was held at SSA with the lawyers and representatives that are part of the new pilot program that will let representatives access the files at the hearing stage on-line. I am in this program and will update as to how the program is going every so often. If you want to read more on the Social Security Disability Pilot program see my website blog. One thing I was surprised to learn was that the Social Security Administration is ready to allow lawyers and representatives to hold hearings at their offices. I hope to be able to hold hearings at my office in the near future. It requires that the law firm buy the equipment and be checked by SSA for security. This should be very beneficial to claimants, lawyers and SSA in a number of ways. For claimants who live far from the closest ODAR office they will be able to have their hearing by video at their lawyers office which in many cases is closer to the claimant and a more comfortable environment. For lawyers, the advantage is they may be able to schedule more hearings even at different ODARs for the same day. It will also allow lawyers to spend more time at their office because they will not have to spend any time traveling to and from a hearing. For example, the hearing office I go to for most of my hearings is an hour away. When I have hearings I often do not get to spend any time at my office on those days. I plan to have the capability to hold hearings in my office in the near future. For SSA, the advantages are that a ALJ can hold hearings in several locations from their own hearing room thus allowing them to schedule more hearings. This does not mean that all hearings will be held from layers offices since the cost will preclude many firms from doing it and there are times when an in person hearing is important to a particular case. The bottom line is that these programs are a benefit to all claimants because it should decrease the processing time of cases at the hearing level. I must commend SSA and all the employees at Social Security who worked on these programs to get them ready as quickly as they did.